This can only be set at the product level and only applies to interval 0 of the subscription. If you want to set up products with manual renewal (using the status Awaiting Reinstate), you must request this capability. Deactivate/Reactivate Automatic Billing for a Subscription Product: Auto-renewal is a default setting for subscription products.The default is not to send it because the customer consented to recurring billing in the checkout process. Payment Reminder for Auto-Renewal Subscriptions: This setting controls whether customers who purchased an auto-renewal subscription using an online payment method receive a notification, before the renewal date, that a credit/debit card will be charged.For more information, contact Client Experience. They are maintained by our Technical Support team.

These are database settings at the client account level. Subscription APIįor more information on how to renew subscriptions using our Subscription API, see Use Cases for Subscription Renewal. For more information, see Set Up Subscription Products. Automatically email the customer with a payment reminder before every billing date.Ĭhange the status of a customer's subscription to Awaiting Reinstate.Ordered products are delivered as soon as Cleverbridge receives a payment confirmation from the payment provider. With the order confirmation, the customer receives a link with information on how to make the payment. Offline Payment Offline payment stands for a group of payment options. If a payment is declined, automatically email the customer with a link to a page to update payment details or select another payment method.Automatically bill the customer for every subscription renewal.With an online payment option, the product is delivered almost immediately (as soon as the payment is processed which usually does only take a few seconds). Online Payment Online payment stands for a group of payment options that do not require the customer to submit the payment in an extra step after submitting the order. Most use cases involving subscription renewal discussed here assume auto-renewal. Under auto-renewal, a customer’s subscription is renewed automatically by the platform, unless a customer proactively cancels it. NoteWhen setting up a subscription product in the Cleverbridge platform, the default renewal setting is auto-renewal.

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